Shipping and delivery

Orders are usually dispatched within 24 hours of payment. We work full-time so orders are very rarely dispatched the same day they are received. 

Most of our items are shipped by Toll and are signature required. For this reason it is usually best to give a work address or an address where someone is available to sign for the parcel. Otherwise there will be a redirection card and a delay in getting your parcel.

Please allow about 1-2 working days for delivery in Christchurch and 2-3 working days for delivery to most other parts of New Zealand. There is no pick up on the weekend. This means that an order placed on a Thursday will not arrive until Monday at the earliest (unless in Christchurch), and orders placed on the weekend will not arrive before Tuesday. Please let us know if your order does not arrive in a reasonable time and we will see if we can find out why.